If you’re unsatisfied with products you purchased from HeartDive, you can return your item(s) as follows:
- Items purchased through the webshop can be returned online within 30 days of purchase
- E-books and other downloadable files can not be returned once they are downloaded
- You must have an original receipt or packing slip to complete your return
- Items must be unused and unwashed
- Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to the 3rd party’s return policy
Return Item(s) for a Refund
If you purchased an item at shop.heartdive.com and want to return it for a full refund, send an email to firstname.lastname@example.org. When we receive your returned item(s) we will refund the original method of payment. Please allow one billing cycle for credit card refunds to appear on your statement.
How to Send Us Your Return
Please send the goods to the following address :
We do not cover shipping costs.